Refund & Return Policy – Doorstep Appliance

Thank you for choosing Doorstep Appliance for your home appliance repair, installation, servicing, and maintenance needs in Chandigarh, Mohali, and nearby areas. We are committed to providing professional and reliable doorstep appliance services. Please read this Refund & Return Policy carefully before booking or availing of our services.

1. Service Guarantee & Customer Satisfaction

At Doorstep Appliance, we aim to provide quality appliance repair, installation, servicing, and maintenance. If you experience any issue with our service, please contact us as soon as possible so that our team can review the concern and provide an appropriate resolution.

2. Refund Policy

Refunds may be considered in the following situations:

• Incomplete Service: If our technician is unable to complete the booked service because of technical limitations, lack of required equipment, or unavailability of necessary parts, the eligible service amount paid in advance may be refunded.
• Incorrect Charges: If an incorrect amount has been charged due to a billing error, the excess amount will be refunded after verification.
• Service Not Availed: If a customer cancels a prepaid appointment at least 24 hours before the scheduled appointment, the customer may be eligible for a refund, subject to applicable booking or payment-processing charges.
• Unresolved Service Issue: If the same repaired issue occurs again within the applicable service warranty period, Doorstep Appliance will review the complaint and, where covered under the warranty, provide a re-service. If the issue cannot reasonably be resolved after applicable service attempts, a refund may be considered.
• Duplicate Payment: If a customer accidentally makes a duplicate payment for the same service, the verified additional payment may be refunded.

3. Non-Refundable Cases

Refunds will generally not be applicable in the following situations:

• The booked repair or service has been successfully completed.
• The appliance is functioning properly after completion of the service.
• The problem is caused by customer misuse, mishandling, physical damage, water damage, pest damage, unauthorized repair, or improper installation.
• The customer requests cancellation after the technician has arrived at the service location.
• The technician has already performed diagnosis, inspection, or service work where the applicable inspection/service charge has been incurred.
• Spare parts have been specifically purchased, ordered, installed, or used for the customer's appliance.
• The appliance develops a different or unrelated problem after the original service.
• The issue is caused by an unrelated component or a pre-existing fault not covered by the original service.
• The customer refuses the recommended repair after diagnosis but the applicable inspection/visiting charge has already been incurred.

4. Spare Parts – Return & Replacement

Spare parts supplied or installed by Doorstep Appliance may be covered by a manufacturer or supplier warranty where applicable.

• Parts may be replaced if they are confirmed to be defective and covered under the applicable warranty.
• Warranty coverage is subject to the manufacturer's or supplier's terms.
• Used, installed, damaged, modified, or physically broken spare parts are generally not eligible for return or refund unless confirmed defective under the applicable warranty.
• Parts ordered specifically for a customer's appliance may not be cancellable or refundable once ordered or installed.
• Warranty on a replacement part does not necessarily cover unrelated appliance problems.

5. Service Warranty

Doorstep Appliance may provide a 30-day service warranty on eligible repair work, unless a different warranty period is specifically mentioned on the invoice, service receipt, or quotation.

The service warranty generally applies only to the same issue or repaired component and does not automatically cover new or unrelated problems.

The warranty does not cover problems caused by:

• Electrical voltage fluctuations or power surges
• Physical or accidental damage
• Water, moisture, or external damage
• Improper use or customer mishandling
• Unauthorized repairs or modifications
• Normal wear and tear
• Problems with unrelated components
• Manufacturer-related defects outside the service warranty
• Changes made to the appliance after our service

Where applicable, manufacturer warranties for spare parts will be governed by the respective manufacturer's terms and conditions.

6. Cancellation Policy

Customers may request cancellation of a scheduled appointment.

• Cancellations made at least 24 hours before the scheduled appointment may be eligible for a refund of prepaid service charges.
• Cancellations made within 24 hours of the appointment may be subject to applicable cancellation, booking, or technician allocation charges.
• If the technician has already reached the customer's location, the applicable visiting/inspection charge may be non-refundable.
• Refund eligibility will depend on the nature of the booking, payment made, work already performed, and any parts or services already arranged.

7. Diagnosis & Visit Charges

Where applicable, inspection, diagnosis, or visiting charges may apply even if the customer chooses not to proceed with the recommended repair.

If the customer approves the repair after diagnosis, the applicable charges will be communicated before the repair work is carried out.

Any applicable charges should be confirmed with the technician/customer support team before proceeding.

8. How to Request a Refund or Raise a Complaint

To request a refund, report a service issue, or raise a complaint, please contact Doorstep Appliance using the contact details below:

When submitting a complaint or refund request, please provide your name, mobile number, service details, invoice/booking information, date of service, and a brief description of the issue.

Our team will review the request and may contact you for additional information. Refund decisions will be made after verification of the service records and applicable terms.

9. Refund Processing

Once a refund is approved, it will normally be processed through the original payment method, where technically possible.

The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

10. Policy Changes

Doorstep Appliance reserves the right to update or modify this Refund & Return Policy when necessary. Any updated version will be published on our website with the revised effective date.

11. Contact Us

For questions regarding refunds, cancellations, warranty claims, spare parts, or service complaints, please contact:

We appreciate your trust in Doorstep Appliance and remain committed to providing professional, transparent, and convenient appliance repair and maintenance services at your doorstep.